My Cube, 1st Floor, Anuj Chambers, 24 Park Street, Kolkata, West Bengal, India. 700016 Kolkata IN
QRETTO
My Cube, 1st Floor, Anuj Chambers, 24 Park Street, Kolkata, West Bengal, India. Kolkata, IN
+918910438319 //cdn1.storehippo.com/s/604094409fa5ed89d0a3f790/61e9246390141bde332731a2/20220120_134832_0000-480x480.png" soumi@qretto.com

Return Policy

General Rules for a successful Exchange

  1. If you choose to exchange the product/goods purchased by you on Qretto within the specified exchange period for the same style/brand/quality, you will be provided with a replacement of the item, free of cost.
  2. If you choose to exchange the product/goods purchased by you on Qretto for any other item of the same or different value from Qretto, in such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original product/goods item from you.
  3. Net amount paid by you (excluding instant cashback/discount) to purchase original product/goods will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Qretto as the case may be, for an exchange.
  4. Applicable refund for exchange will be trigger post successful pick of original product/goods from you.
  5. Exchanges are only allowed for pincodes which are serviceable for an exchange.
  6. Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple products at a time by initiating separate exchange request for each of the item.
  7. Non- returnable products/categories cannot be exchanged.
  8. Qretto shall reserve the right to restrict exchange of the items purchased on www.qretto.com if customer in any way breaches or misuse this policy, as determined in Qretto’s sole discretion. In case you have purchased a product/goods which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
  9. Qretto will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Qretto would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
  10. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  11. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Return, Refund and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.